How Mokosh skin care products helped a customer with long-standing acne. - MOKOSH

How Mokosh skin care products helped a customer with long-standing acne.

I wanted to share this story of how Mokosh products helped one of our customers heal her skin from acne. With her kind permission, I have reproduced our correspondence here, with photos she sent me before and after using the products, because I thought it was important to share her story with others who may be suffering in the same way.

A few months ago I was contacted by a customer, ‘M’, who had suffered from acne for many years, and was wanting to know whether Mokosh products might be useful to her. Here is her email:

“I saw your Instagram page and wondered if your products might be able to help. I have suffered from acne/sensitive since I was 12 and am now 28 so my tolerance when it flares up is short now a days! I have always preferred natural but find they aren't active enough to assist with my skin and I have tried many brands and spent a fortune!! The latest products from (brand name omitted) have made my skin break out in cystic acne and irritated my skin and won't heal. As I spent a fortune on those products and was constantly informed to "persist with it for a month" do you have any suggestions and sample sizes I could try?”

My response was to find out whether M had received medical advice and treatment, because long-standing acne can be extremely difficult to live with. It’s also important to treat the condition seriously and get the best advice and treatment that science has to offer. Here is M’s response:

“I have been down all roads with the GP from solutions to gels to oral antibiotics and have been to the dermatologist where I was commenced on roaccutane but ended up with terrible eczema as a side effect!”

Knowing that M had already tried the medical route, I suggested a few products that might be useful for her skin. Because M’s skin is oily, the products I recommended included:

Facial Cleanser, Exfoliator & Mask - The gentle exfoliation helps prevent pore blockage which is one of the earliest stages of acne. It also contains antibacterials, and cleanses without detergents or preservatives, helping preserve the skin’s barrier and microbiome. I also stressed to M that it is important to ensure the powder is washed away completely after use - preferably under the shower with lukewarm water, since any particles trapped on the skin could cause inflammation.

Pure Hydrosol Toner - To help calm the skin, and provide a base on which to apply the oil moisturiser.

Elderberry & Chia Seed Beauty Serum - I suggested this moisturiser, which is rich in linoleic acid, one of the essential fatty acids which is deficient in oily skin. This fatty acid can help normalise sebum production and has been shown to reduce the size of blackheads. It also helps repair the skin’s barrier which may be damaged in acne, resulting in inflammation and invasion by bacteria. The serum is also rich in antioxidants, vitamin E and pro-vitamin A.

M’s response:

“Thank you very much for your email and the explanation towards each product you have recommended - it is great information. It is pleasing to know your samples are decent and inexpensive! I will try what you have suggested.”

M also decided to purchase a sample of our Rich Face Cream, a product I would not normally recommend for oily skin, but which can be used when applied to the skin following the gentle exfoliation with our Facial Cleanser. She also bought our Rose Geranium Bar Soap.

A short time after receiving the samples, M emailed me with the following:

“I received the samples a few days ago and I have to say I am pleasantly surprised by the results after only 3 days of use. Never in my life have I ever had results in such a short time that are so positive! My skin has a lot less bumps, red spots, irritation and the new acne that surfaces is smaller than normal. My make up looks and lasts so much better when I use the moisturiser instead of my primer! I am looking forward to further results in time so thank you!!

I have attached some photos of before and after from only 3 days of use!”

M then purchased our Starter Pack to top up her supplies of the 3 main products, and some more samples of our Rich Face Cream and our Pure Face & Body Cream. She wrote to me again:

“I have to say I am amazed at the results - it is awesome and for the first time in my life my pores are getting smaller (and excreting the blackheads)!

I used the exfoliator cleanser, the elderberry serum and the rich moisturiser of a morning before putting on my makeup. I also got the face and body cream as I liked the sound of it being an anti-inflammatory as I thought it might help heal these welts that will not go away!

Thank you again for all your assistance it has been amazing to find something that lives up to the description.”

I was very impressed with the results, and as the weeks went by I wondered whether M’s results were short-lived, or whether at 3 months after using the products, her skin had continued to improve. I contacted her again to see how things were going.

Here is M’s reply:

“Thank you for thinking of me! Things are still going great! I also love the soap my body hasn't been dry using it which is amazing. I've attached another picture 😀”

I think you will agree with me that the picture speaks for itself!

I then asked M to write a little more about her journey with acne, to give us some perspective on what having clear healthy skin means to her. Here it is.

“I have had bad acne skin since I was 11. I have tried hundreds of products ranging from cheap over the counter to the most expensive brands on the market to organic, pills, vitamins and treatments and none of them have given anymore than slight relief for a month before my skin worsened again.

Needless to say I was at my wit's end and had terrible confidence for years as a result of being shamed for having bad skin as a child and adult.

After receiving the trial packs under the guidance of Mokosh then purchasing further products, I am now three months into the usage of the products and for the first time in 17 years I am confident walking around with no make up! The redness slowly dissipated, my skin actually has a glow not a dull look and it isn't dry and irritated.

I am so happy with the results and the more time that goes on my skin gets better not worse! So thank you for having amazing products that actually live up to what you claim them to do!”

We know that not everyone with acne will respond to our products as dramatically as M. However, some people may find they get some relief, and it is for these people that we have written M’s story.

To understand why we formulate our products the way we do, and why we believe they can help people with acne, read our blog on on the subject here.

If you or someone you know has had a dramatic improvement in their skin as a result of using Mokosh, we would love to hear from you!

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